St Helena Hospice

Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU
 
3,225 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
Page 27 of 319
 
Review of Hospice in the Home written by a family member
4th August 2022


Dedicated, helpful, above and beyond could not find fault in anything. Thank you.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Hospice in the Home written by
4th August 2022


Elaine and Becky are very caring and took charge of all my needs from delivery of my prescription to help finding a solicitor to arrange a will.

Suggested improvements
Not to phone asking for a donation before I had seen the solicitor,

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Breathlessness written by
4th August 2022


I felt at ease all the time.


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Review of Adult Bereavement Service
3rd August 2022


Amber was very understanding and not prejudiced against my feelings. She was reassuring and gave me confidence to go on

Suggested improvements
None

Experience
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Review of Adult Bereavement Service
27th July 2022


Felt very reassured throughout a difficult time and to know there was always someone at the the end of the phone for support was a great comfort.

Suggested improvements
N/a

Experience
Dignity/Respect
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Caring
Trust
Support Staff
 
Review of Hospice in the Home written by a family member
27th July 2022


All staff very caring and helpful during home visits and at hospice.


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Review of Virtual Ward written by a family member
24th July 2022


Kind caring staff- office staff very helpful and efficient.

Suggested improvements
Everything is good.

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Review of Complementary Therapies written by a family member
24th July 2022


Because I was told everything that was being done in a lovely way.

Suggested improvements
Nothing to tell.

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Review of Adult Bereavement Service
24th July 2022


I am writing a review following the fantastic care that I have received, from when I first contacted St Helena, to the most recent call. I had the support of the palliative nurses through my mums short fight with cancer, and I then spoke weekly with Cristian, after losing her so suddenly. More recently I have been having weekly bereavement counselling with Chris Booth. The support I have received I will never forget just how kind, caring and understanding they have all been throughout this difficult time. You don't realise what a difference you have made and I want to thank you all very much. I want to offer special thanks to Chris, who has listened through my tears and offered amazing support and guidance to enable me to deal with everything. Especially helping me with the grief I have been dealing with, and still have, after losing my mum. She was always my 'go to' in times of trouble and also to share the happy times. Chris has helped me to understand that it is okay to cry, okay to be sad, but also okay to think about those happy memories. Thank you all for just being there.

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Adult Bereavement Service
23rd July 2022


Wendy and Karen are extremely kind and approachable I feel like I was listed to throughout all sessions I would feel comfortable having 121’s with both.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
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Caring
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Page 27 of 319

St Helena Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

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Short link to review St Helena Hospice: http://iwgc.net/emp8p